If your company is not paying attention to managing and responding to online reviews, it is time to make it a habit to incorporate this into your workforce’s daily work routine, especially if you’re in the industry of Food and Beverage. Online reviews are becoming your restaurant’s first impression and once someone adds comments about their experience on one of these platforms, they are there indefinitely, and are likely to influence those who have not been to your restaurant yet. Good ones are great! Bad ones are not - even down-right damning. These reviews have the power to make or break your success. Don’t believe me? Check out these facts by Inc.com!
As the CEO of Charleston Hospitality Group in Charleston, SC, I realized early in my career that no two employees work the same. All employees have their own unique skill set, personality and strengths. As a leader, it is important to bring the best of these traits in your people, while also coaching them to be the best they can be. The process of delegation and finding those responsibilities best suited for your team is not an easy task. Let’s get that straight! Understanding what motivates your employees and how to operate efficiency as a leader is the key to mastering delegation.
Here at the Charleston Hospitality Group we are known for our outstanding restaurants accompanied by our delicious food. All six of our restaurants: Toast! All Day, Eli’s Table, HonkyTonk Saloon, Queology, and John King Grill and Piano Bar have been nothing but massive successes with diverse menus, entertainment and promotions that never disappoint. The brains behind Charleston Hospitality Group and all of our success is Founder and CEO Sam Mustafa. Sam started the company on his own with money he saved from working various jobs in the food industry, which instilled in him a lot of the core values that he works to educate his employees on. As the leader of Charleston Hospitality Group, Sam works to bring dedication, passion, and drive to his restaurant empire.
I have said it before and I will say it for as long as my experiences tell me otherwise; being an Entrepreneur is a job that requires inexhaustible grit, resilience and dedication. When you open up a company, that company and your employees soon become your everything. You're now the leader and Chief Commander. It’s game time.
"Much like a puzzle, every idea starts with a dream which you turn into a vision that you fulfill piece by piece. For me, my undergraduate degree led me to casually develop an interest in the food service and hospitality industries," said Mustafa in a statement. "The ‘Sam Mustafa Charleston Scholarship Program’ is a way for me to give back to the community."
We all know that the Charleston Hospitality Group produces outstanding restaurants with the highest quality of food in the south. The restaurants include Toast! All Day, Eli’s Table, Queology, Tabbuli, HonkyTonk Saloon, and JK Grill & Bar. From endless menus, to one of a kind cocktails, and live entertainment, there isn’t anything you can’t get at one of Charleston Hospitality Group’s restaurants. What about the brains and creator of it all? That would be Sam Mustafa. Sam is the CEO of Charleston Hospitality Group and has a passion for this industry. Authority Magazine just recently interviewed Sam as part of their series of immigrant success stories where Sam shared his experiences he’s had throughout his life. Check out the story below.
Sam Mustafa, CEO of Charleston Hospitality Group shares his thoughts on productivity in the workplace and how to increase efficiency across all employees.Let’s first touch on what productivity is. How do you define productivity?Productivity in the workplace matters. Ask any business leader and they will say that the success and efficiency of their people are directly related to the ROI in their company.When comparing this to being the CEO of Charleston Hospitality Group, the productivity of all my employees is crucial to scaling my business and operating efficiently day-to-day. But what does this mean in terms of real world applications?